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Automated "HELP"? I don't think so!
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I am so frustrated! In trying to rectify an incorrect bill, I have just spent 15 minutes on the phone listening to automated prompts telling me which button to push to get to the appropriate department; listening to more prompts; listening to canned elevator music; just so I can ultimately get to a real live human being who could solve my problem. Finally a human voice says, "May I help you? I explain my problem and am told to "please hold on while I connect you to the appropriate department." Just when I think that this insane exercise is almost over, I hear a click and realize I 've been disconnected!!!! Since I do not have anyone's name nor extenstion number I'm back to ground zero! How can we have come so far technologically and yet be light years from solving simple problems?
About this poster:
Posted by:
yoohoo2
(female, senior)
(Posted 8/24/05)
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Resource Links:
Free (relevant links only)
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Responses (2)
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Anonymous
(8/26):
I work at a call center and you wouldn't believe the crazy ranting & raving lunatics that call in. Maybe the operator felt you fell into this category so she disposed of you.
(report)
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CaptAmerica
(8/27):
This is great! You now have two pieces of evidence regarding why you should stop doing business with these yahoos! They got your bill wrong...and they cannot work their call-in phone center correctly. Dump them!
(report)
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Responses (2)
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noadvertising
(9/16):
Try pressing "0" whenever you're asked to choose an option. A lot of these lame systems at least use this as a shortcut to a customer "service" (ha!) representative.
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Anonymous
(9/17):
With most business phone system, if you do not press any buttons (act as if you have a rotary phone as opposed to touch tone), you will get a "live" operator that can transfer you to the right department. I completely understand your frustration...and believe it does not belong in the health care industry. I hope this helps.
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